Work at Home Jobs with VIPdesk
Please note: When I made this page on 04/16/12, the current job opening available with VIPdesk was for a Concierge - Bilingual (French, Italian, Portuguese, Hebrew). The information contained on this page pertains to that particular job opening. At the time that you are reading this, the current job openings with VIPdesk may have changed and they may not be hiring for this specific job position at this time. Please only use the information on this page to get a general idea of VIPdesk's opportunities and requirements for working with them.
Concierge - Bilingual (French, Italian, Portuguese, Hebrew)
VIPdesk is currently (as of 4/16/12) accepting applications for a Future 2012 Concierge Training Class. This position is for people who are bilingual in English and one of the follow languages: French, Italian, Portuguese or Hebrew.
The Concierge will assist and respond to customer and client requests for information. These requests will come to you via phone, email and/or chat.
Because VIPdesk operates 24/7/365, full-time concierges will work 35-40 hours each week. Part-time Concierges will work up to 34 hours each week. In addition, weekend and holiday work is required.
Responsibilities include, but are not limited to:
Handle customer requests
Research and fulfills requests from customers
Interacts with customer to provide information in response to inquiries
Handle and resolve complaints
Conducts outbound calls to customers
Provide accurate and timely information regarding requests
Uses high quality customer service guidelines when working
Leverages current partners and uses the Internet in addition to other resources to fulfill requests
Communicate responses in a clear, professional and timely manner
Represent clients in a professional and mannerly way
Attends meetings and trainings as required
Use web-based and computer-based programs to help customers
Enter pertinent customer data
Process required information
Apply client and VIPdesk policies as needed when helping customers
Meet or exceed program metrics as outlined in the training and manuals
Must be able to sit in a confined position for 95% of your scheduled shift.
Must be able to key data into the computer system and view a computer screen for long periods.
Must have a dedicated home-office environment, telephone line, Internet connection and a computer that meets VIPdesk policies and requirements.
High School diploma or its equivalent
Some college required/degree preferred
2+ years customer service experience
Hospitality and Service orientation a must/direct experience is desired
Travel agency experience is a plus
Must have strong computer and Internet skills.
Must be able to learn quickly in a technical environment
Must have working knowledge of Microsoft Office
Must be able to type at least 35 WPM
Must be highly resourceful and have a strong investigative nature
Must have knowledge of various market offerings
Must have great customer satisfactions and follow through skills.
Must have understanding of the highest levels of customer service
Must have a friendly and knowledgeable demeanor on the telephone
Must be highly adaptable, self-motivated and self disciplined.
Must be able to learn and work on your own and in a team environment
Must be detail oriented with a strong focus on quality and accuracy
Must have the ability to multitask with a strong sense of urgency and commitment to excellence
Must be able to thrive in a performance-based environment
Must be able to work weekend and holiday hours
Must have excellent verbal and written skills in English
Must be fluent in French, Italian, Portuguese or Hebrew
Must be able to successfully pass a credit, criminal and employment reference check
Must have an ergonomically sound work at home environment that is conducive to taking customer calls and is quiet and free from distraction.
Compensation averages $11.00-$13.00 per hour depending on qualifications. Bonuses are also available.
VIPdesk is proud to be an equal opportunity employer, M/F/D/V.
If you would like to learn about current jobs with VIPdesk or apply for one of them, please visit