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Work at Home Jobs with Kowal & Associates

On 11/18/11, the current work at home opportunity offered by Kowal & Associates was a Monitoring Supervisor. You will need to be sharp, have a sense of humor and have excellent math skills. You will need to have a minimum of 3 years call center monitoring or supervisory experience, including coaching a reporting. In addition, excellent computer skills are a must.

Kowal & Associates are a customer service consulting firm. They have an exceptional team of part-time Call Monitoring Associates who work remotely from home. They listen to and score calls from client programs. You will make sure that they are producing top-notch call observations and will also lead calibration sessions with clients and their outsourced call centers.

It is required that you have strong MS Excel skills, including the ability to create graphs and pivot tables. Knowledge of remote call monitoring systems (NICE, Witness, etc.) and basic IT and telecom is a plus. Excellent verbal and written communications skills are also imperative.

To learn more about Kowal & Associates and to apply for their current work at home opportunity, please visit

The Kowal & Associates Website

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